Support
Last updated: June 21, 2026
Contact
For account, billing, data, or bug-report support, contact [Support email]. Response times are not guaranteed, but clear reproduction steps and account details help us respond faster.
FAQ
How do I save a design?
Log in and use the Save button in the designer. Free users can save 1 design. Pro users can save unlimited designs.
How do I share a design?
Use the Share button to create a public link. Free users can share 1 public design. Pro users can share unlimited designs.
What is included in Free?
Free includes guest access to the 3D designer, PNG export, free plants and hardscape, 1 saved design, and 1 public share.
What is included in Pro?
Pro includes everything in Free plus unlimited saves, unlimited shares, custom asset uploads, premium/pro assets, and photo-assisted aquarium recreation.
When will Pro be available?
Pro is coming soon. Payments and subscriptions are not currently available. See Pricingfor the planned feature set.
Can I be charged today?
No. Fins & Ferns does not currently accept subscription payments. If you see an unexpected charge, contact Support.
How do I delete my account or data?
Contact [Support email] with the account email. Designs and uploaded assets will be removed where legally and technically possible. Billing records may be retained as required by law.
How do I report a bug?
Email [Support email] with steps to reproduce, browser and device details, and screenshots or screen recordings if helpful.